Effective Date: July 2026
Thank you for shopping with KedaiViral Online. We are committed to delivering your orders as quickly and safely as possible.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery time:
- West Malaysia: 2–5 business days
- East Malaysia: 3–7 business days
Delivery times may vary depending on the courier service, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping fees are calculated during checkout based on the delivery location and selected shipping method.
Order Tracking
Once your order has been shipped, a tracking number will be provided (where available) so you can monitor the delivery status.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing an order. KedaiViral Online is not responsible for delays or failed deliveries caused by incorrect information provided by customers.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 48 hours of receiving (or the expected delivery date) so we can investigate and assist you.
Contact Us
If you have any questions regarding shipping, please contact us:
WhatsApp: +60 19-656 1460
Address:
No. 20, Jalan Lembah 16,
Taman Desa Jaya,
81100 Johor Bahru, Johor, Malaysia.